When it comes to standard car, home, or health insurance, policyholders tend to play it close to the vest.
They won’t freely give information above what the insurance company requires, and if the insurer starts asking questions, especially about a claim, they get downright defensive.
They’re worried the company is trying to deny a claim or exclude something from their policy. A policyholder’s biggest fear is not getting paid when they actually want to use the insurance they’ve been paying premiums for. Hey, it does happen.